SHIPPING

Updated: November 2015
timberwolfpetfood.eu : shipping notes

For your convenience we offer the following shipping options:

OPTION PRICE DESTINATION COMPANY
DPD Home
0-20 kg 4 € SK DPD – SK
20-50 kg 6 € SK DPD – SK
50-70 kg 8 € SK DPD – SK
70-87 kg 10 € SK DPD – SK
DPD Classic
0-20 kg 6 € CZ, HU, AT DPD – EU
20-40 kg 8 € CZ, HU, AT DPD – EU
40-50 kg 11 € CZ, HU, AT DPD – EU
50-70 kg 15 € CZ, HU, AT DPD – EU
70-87 kg
20 € CZ, HU, AT DPD – EU
Standard Delivery price list DPD EU zone 1 DPD – EU
Standard Delivery price list DPD EU zone 2 DPD – EU

Please note that delivery fees are applied per single delivery address. Orders with multiple shipping addresses will be charged per address. Max. weight limit is 50 kg/package.  Orders over 50 kg will be distributed in accordance with the weight limit and separately packed. Shipping cost of orders over 85 kg will be charged individually.

Shipping and Handling
Shipping and delivery are operated by DPD service Europe the order is delivered within 1 to 7 business days of receiving your order pending order verification and credit card clearance and depend of the destination. Once your order has been shipped, estimated delivery times are: arrives within 7 business days of shipping

Email Address
We use your email address to send you confirmation that your order was places or to enquirer if your transaction did not complete. By entering your personal phone number, we are able to verify your billing address and contact you in the event there is an issue with your order.You will be asked to provide a telephone number on the shipping page of checkout, you will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery.
You will also be asked to provide an email address, to which we will send confirmation that your order was placed. We ship via DPD Europe for all options. DPD delivers packages Monday through Friday from 8 A.M. to 6 P.M unless you have specifically chosen Saturday Delivery and will require signature. Please state a delivery address where you will be present at time of delivery. There are some remote areas within the Ship To Countries where we cannot guarantee that your order will be delivered within the specified timing – Please contact customer assistance if you are concerned that this may apply to you. Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations. Please allow time for credit card clearance, address verification and order processing when estimating package delivery time.

Shipping Tracking
Once your order is completed, we will e-mail you a shipping confirmation and the DPD e-mail you the tracking information. Clicking on the tracking number takes you directly to the DPD Web site, where you can follow the progress of shipments.If you have a registered account with timberwolfpetfood.eu , it’s easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the DPD tracking number. (You can also track your order by clicking on Track My Orders. Simply enter the email and your order ID number to view the order details). If you don’t have a timberwolfpetfood.eu account yet, set one up at My Account.