PRIVACY

Updated: January 2017
timberwolfpetfood.eu : Online Privacy Notice

This privacy policy statement applies only to the information collected online through timberwolfpetfood.eu. This Website is operated by bisPHARMA s.r.o. –  (“timberwolfpetfood.eu”, “we”, “our” and “us”) located at kpt.Šmála 12, 979 01 Rimavská Sobota, Slovak Republic, email address info@timberwolfpetfood.eu, and to the processing of personal information by timberwolfpetfood.eu as contemplated in this privacy policy. Any reference to “visitor”, “you” or “your” means you, the user.

We provide this summary of what information timberwolfpetfood.eu, as a data controller, collects from you and for what purposes we use that information. One section of this privacy policy addresses what happens with information we collect. On the processing of your personal data Slovak (privacy) law will be applicable. However, we are conscious of our legal responsibilities as a “data controller” and – as far as possible – we voluntarily support the principles of data protection reflected in the 1995 EU Directive on Data Protection. We shall endeavor to ensure that the personal information we obtain and use will always be held, used, transferred, and otherwise processed in accordance with our legal obligations.

The information you provide on our Websites may be processed by the following data processors: bisPHARMA s.r.o., kpt.Šmála 12, 979 01 Rimavská Sobota, Slovak Republic; and any other third party service provider which is specifically appointed to processes personal data for timberwolfpetfood.eu, without coming under the direct authority of timberwolfpetfood.eu. Procedures will be in place to ensure the security and confidentiality of the personal information being processed.

What Is Personal Data

This policy will more specifically address the personal data we collect, use and disclose (i.e., process), which generally includes your name, address, telephone number, email address, month and day of birth, IP Address, billing and account information, and other information incidental to our providing goods and services to you.

Information We Collect Online

1. General Browsing

We process navigational information about where you go on our Websites. This information allows us to see which areas of our Websites are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional information, which is not personal data (for example, domain type, browser version, or service provider) may also be processed by us, which will provide us with information regarding the general use of our Websites.

2. Personal Data

Contact Us

If you complete a general “Contact Us” form on our Websites (for example, to comment on or ask questions about our merchandise), we may process your name, email address, and any information that you provide in the text of your message.

If you use the “Contact Us” feature available in the “Wholesale” portion of our Websites, we may process your name, title, organization, address, telephone number, fax number, email address, and any information that you provide in the text of your message.

Sign Up for VIP MEMBER CARD

If you sign up for our VIP MEMBER CARD, you will be asked to provide your email address, personal birth date, gender, full name and your consent to the processing of your personal data. Signing up for vip member enables you to receive deals, promotions, discounts and all other promotions on timberwolfpetfood.eu. With your digital personal VIP MEMEBR CARD number you will be able to enjoy all the special deals with us.

Creating an Account

You are given the opportunity to create an account on our Websites. Creating an account allows you to enjoy a more personalized experience of our Websites, create an address book, save a wish list, by having us automatically enter your billing address, preferred shipping information, and payment details. Creating an account requires you to enter your email address, first and last name, and to create a password, and allows you to provide your postal address, telephone number, payment details, birthday month and day, gender, preferred store, and favorite categories. When you create an account you will receive a welcome email that will be delivered to the email address you inserted into the email field during the registration process. By doing so, you consent to the processing of your personal data.

To request to have your account canceled send an email to info@timberwolfpetfood.eu and include the email address of the account you wish to cancel.

 

Product Email Alert

If you provide us with your email address to contact you when a product on our Websites is available for purchase, the email address you submit is not collected or used for any promotional purposes by us or our affiliate companies, nor is such information rented, sold or exchanged with third parties. You will, however, be able to sign up to receive marketing emails via a link in the footer of the product alert email that you may receive.

Purchasing at the Online Store

If you purchase merchandise through our Websites, we will process your personal data for this purpose (i.e., name, billing and shipping address information, email address, telephone number, and payment card information), as well as information about your purchases on our Websites, which we may combine with your store purchase information. In addition, if you have created an account you will be able to view your order details when you log into your account.

Using Information We Collect

We process the information collected through our Websites according to applicable privacy law and for the following purposes:

1. To understand your needs and preferences, serve site content, personalize your experience of our Websites and marketing materials, and develop, market, sell or provide products and services, and possibly to conduct surveys, research, and evaluations.

2. To analyze your activity with us, including interactions with our Websites, the effectiveness of our advertising and your purchases.

3. To assist you with any questions you may have regarding our Websites, or in relation to an order, via Contact Us, or through any form of contact you make with us, including email, phone or postal mail.

4. To complete your transaction for our merchandise or process your return or exchange.

5. To manage and develop our business and operations and those of our affiliated companies, administer accounts that you have set up with us and/or collect and process payments made by you to us.

6. To detect, and protect us, our affiliates and other third parties against misuse of our Websites (such as spamming), negligence, fraud, theft and other illegal activities, and to audit compliance with our and their internal policies and to terminate or suspend your accessing or use of our Websites for engaging in any of the aforementioned activities.

7. To conduct appropriate anti-fraud checks in which the personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

8. To confirm addresses that you provide on our Websites, and that may be shared with an address verification vendor for accuracy, and which the vendor may keep on file.

9. To update your address book, payment details, and other information stored in your online account, as well as update your password and order details.

10. To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.

11. As permitted under any applicable laws, rules, and regulations in connection with our supply of goods and services to you.

12. As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.

13. The information you provide when using the Investor Relations features on our Websites (Contact Us, Email Alerts, and Electronic Delivery of Proxy Materials) is used only for the purposes for providing email alerts and/or proxy materials or related purposes.

14. The information you provide when emailing an item to a friend or using the Address Book, Wish List, Email a Friend, and Electronic Postcard features of our Websites is not used for promotional purposes by us or our affiliated companies, nor is such information sold or provided to third parties.

15. The information you provide on timberwolfpetfood.eu is used to send communications regarding our products, services, and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; to analyze activity to develop our products and services.

16. The information you provide when creating an account can be shared with third parties in order to provide emails and messaging to you associated with your account and any future programs or promotions we may offer.

Information We Share With Third Parties or Third Parties Collect Directly

1. Email Addresses

We do not sell, or grant rights to third parties to process your email address.

Please note, if you request to be removed from our email marketing list you may still receive email confirmations from us regarding any orders placed by you on our Websites.

2. Postal Addresses

We do not sell or grant rights to third parties to process your postal address.

3. Service Providers

Please be aware that we may appoint third parties to provide services to us or on our behalf, such as fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), providing electronic online investor information, monitoring and analyzing site activity and the effectiveness of our advertising, conducting credit reference checks, serving site content (including a site search feature), organizing information, conducting surveys, administering and sending mobile Notifications and email messages, offering interactive features on our App, assisting us with our Social Media Pages, evaluating potential models, and administering sweepstakes or contests. Such third parties may have access to your personal data to provide services to timberwolfpetfood.eu. These third parties may processes personal data for timberwolfpetfood.eu, without coming under the direct authority of timberwolfpetfood.eu, but may not process your information for any other purpose.

4. Legal Disclosures

You should also be aware that we may disclose specific information about you if we are required, or we genuinely believe that we are required, to do so by law or if we reasonably consider that it is necessary to protect the users of our Websites. In the event that we, or our parent company, is acquired by a new owner, or if following a reorganization of our corporate group we become part of one of our affiliates, your information may be transferred to a new owner, or another of our affiliates, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy policy.

5. Sharing Information within our Group

We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company and the subsidiaries of our holding company.

In case of 3, 4 and 5 above, a transfer may take place to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure – where necessary – that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.

Direct Marketing

We may from time to time process your personal information to send you marketing emails about our products, in this case your prior consent is required. These emails may contain features that help us make sure you received and were able to open the message.

You may opt out of receiving such marketing email messages at any time, free of charge, by following the instructions in any marketing communication.

Storage of Information

All of the information that you provide to us is sent directly to us in the Slovak Republic. We store and process your personal data and any other information that we collect from you in our server in the Slovak Republic. Our third party service providers, as they may be from time to time, who provide order delivery, payment processing, website monitoring, fraud prevention, address verification, and/or email delivery services to us may also store and process your personal data in the Slovak Republic. We, and our third party service providers mentioned above, may need to disclose your personal data that we store in the Slovak Republic if required to do so under any applicable laws, rules or regulations.

Cookies & Advertising

1. What Are Cookies and How Do We Use Them?

We use a browser feature known as a “cookie”, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive or mobile device. Information collected from cookies is used by us to evaluate the effectiveness of our Websites, analyse trends, and administer our Websites. The information collected from cookies allows us to determine such things as which parts of our Websites are most visited and difficulties you may experience in accessing our Websites. With this knowledge, we can improve the quality of your experience on our Websites by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, we use cookies to help keep track of items you put into your shopping cart and to tell us whether your computer has been used to visit our Websites in the past. If you have created an account and are signed in this allows you to maintain shopping carts between visits. Our Websites also use cookies to help keep track of checkout information, other than payment method information, while you remain on our Websites. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalised experience when using our Websites. No information which personally identifies you will be collected through the cookies.

2. Website Analysis

We use third party service provider(s) to assist us in better understanding the use of our Websites. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how you navigate around our Websites, what products are browsed and general purchasing information. Information may also be collected about a search engine used, and a search engine or website advertisement clicked to direct you to our Websites. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding your interests in our Websites and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Websites. Our service provider(s) is/are contractually restricted from using information they receive from our Websites other than to assist us.

3. How Do Others Use Cookies on Our Websites to Serve You Advertising?

We contract with third party advertising companies, which on our authority present adds on our Websites. These third parties also collect non-personally identifying information about you by placing cookies on your browser and/or using Pixel Tags when you visit our site. These advertising companies may use and share information gathered about your visit to our Websites to deliver our ads on other websites that are a part of their online advertising networks and/or search engines. We receive aggregate information from these third parties to gauge our advertising effectiveness. To stop receiving cookie-based ads from a third party advertising company we use, click on the link included in the advertisement and follow the instructions on opting out.  We may use more than one third party company for this cookie-based advertising, which would require you to opt out of each company through each of the various advertisement links separately.  If you continue to use our website without changing these settings, you consent to our use of cookies in this way.

If you would like more information about how cookie-based advertising works in general and more opt-out information, go to: http://www.youronlinechoices.com  (you will leave this site for a centrally managed online site where you can specify your preference.  However, please note that the use of this website does not turn off all internet advertising and deactivates only advertisements that are customised to your likely interests based upon previous web browsing activity).

Consent

By submitting personal data to us, you are agreeing that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this privacy policy.

Opt-Out

1. Collection of Mobile Device Location Information Through our Mobile Sites and Apps

Your mobile device may allow you to disable location services on your device, which will prevent our mobile sites and Apps from accessing your mobile device location information.  For specific questions regarding disabling your device’s location services, we recommend you review the specific instructions provided for your mobile device.  Note that some features on our mobile sites and Apps may not be available if you disable location-based services.

2. Notifications and Access to Data on Your Mobile Device

If you have provided consent and no longer wish to receive Notifications, or no longer want us to access the specific information on your device (e.g., photos, etc) for which you previously gave consent, you will need to adjust the settings on your mobile device. Please note, the process for changing settings on your mobile device may vary; to learn how to change these settings refer to the specific instructions provided for your mobile device.

3. Email Addresses

If you do not wish to receive emails from us, please click here to unsubscribe, or to unsubscribe.

Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed on our Websites.

4. Postal Addresses

If you do not wish to receive marketing materials from us via regular postal mail, please email us at info@timberwolfpetfood.eu and tell us to remove you from our postal mailing list, including the postal address you wish to have removed.

5. Cookies

If you would like to deactivate our ability to analyse your anonymous browsing and purchase behavior through the use of this service you may deactivate the setting on your web browser which allows you to accept cookies. However, if you choose to do this, you will be unable to use certain features of and services offered on our Websites, including making purchases from our online store.

Updating Your Personal Data

We prefer to keep personal data of the users who created an online account on our Websites accurate and up to date. To do this, we provide you with the opportunity to update or modify your personal data, including your billing address and preferred shipping information. Just log on to your account with your email address and password, and you’ll see an overview page where you can update your information. You may also write to us if you think that personal data that we hold about you needs to be updated.

Upon your written request, we will inform you of the personal data relating to you that we hold and the use and general disclosure of your personal data. We will also give you a copy of the personal data we have retained.

Please send your written request to the mailing address provided under “Questions About Privacy” below. In your written request, please include your name, address, and email address so that we may verify whether we retain any personal data about you.

Privacy of Children

Our Websites are not directed at children under the age of 18, and no one under the age of 18 should provide personal data on our Websites and/or create an account.

Links

For your convenience and enjoyment, our Websites may contain links to other websites operated by third parties (“Third Party Sites”). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with the privacy policies and practices.

Updates to Privacy Policy

As we continue to offer our customers new and different types of content and services, we may revise this privacy policy to reflect the changes that we have made to our information collection, use or disclosure practices. We will notify you that we have revised our privacy policy by placing a notice on our Websites. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis.

Security Statement

We limit the number of employees that have access to the databases that contain personal information, and our employees are advised of the importance of confidentiality.

Our Websites are designed to accept orders from web browsers that allow communication through Secure Socket Layer (SSL) technology, such as Mozilla Firefox 3.6+, Microsoft Internet Explorer 8.0+, Google Chrome 14.0+, and Apple Safari 5.0+. Additionally, some of the site content requires Adobe Flash Player 9.0 or later.

While we implement the above security measures on our Websites, you should be aware that 100% security is not always possible.

Questions About Privacy

If you have any questions, comments or concerns regarding our privacy practices or our legal compliance, please email us at info(at)timberwolfpetfood.eu or write to us at the address set out below:

bisPharma s.r.o.
timberwolfpetfood.eu
kpt.Šmála 12
979 01 Rimavská Sobota
Slovakia

Email: info(at)timberwolfpetfood.eu